Living in the UAE means managing your expenses wisely, especially when using prepaid or salary cards. To keep track of your spending, performing a quick Lulu Balance Check is necessary. Across the GCC, residents and workers trust Lulu cards for the most comprehensive range of needs ranging from payroll to travel. Knowing your balance ahead of time avoids declining payments and helps you plan purchases confidently.
What Is Lulu Balance Check?
When you check your Lulu balance, you can see how much money is left on your card. These cards are used across the UAE and GCC for salaries, shopping, travel, or gifting. Checking the balance helps avoid declining payments and gives you a clear view of your available finances. Whether it’s a salary card or a gift card, regular balance checks help you stay in control of your spending.
How to Check Lulu Balance – All Methods
The following are some fast and easy ways to complete your Lulu card balance check. You can choose the method that best fits your card type and convenience.
1. Using Website
Here are the steps to check your Lulu card balance through the official website:
- Visit the official Lulu Exchange online portal.
- Choose the type of card you are using (Salary, Gift, Travel, etc.)
- Enter your card number and PIN in the required fields.
- Complete any verification if needed (like the CAPTCHA or OTP).
- Click ‘Submit‘ to view your current balance instantly.
2. Through Mobile App
You can also do a quick Lulu card balance check using the official mobile app on your smartphone. Here is how to proceed:
- Download the LuLu Exchange app from the App Store or Google Play Store.
- Open the app and sign in using your registered mobile number or email.
- Link the app to your Lulu card (Salary, Gift, Travel, etc.).
- Go to the ‘Balance‘ or ‘Account‘ section inside the app.
- Your available card balance will be displayed on the screen.
3. Lulu ATM Balance Check
The following are steps to check your Lulu Balance through an ATM:
- Insert your Lulu card into a supported ATM machine.
- Enter your PIN when you are asked.
- Choose the ‘Balance Inquiry‘ option on the screen.
- Wait for the machine to display your available balance.
- You can also print a mini statement if the ATM offers it.
4. Lulu Balance Check by SMS
If you do not have internet access, SMS is a fast way to check your Lulu card balance. Just follow the steps below when ready.
- Register your mobile with the Lulu Exchange. Make sure your number is linked to your card.
- Type this message: BAL followed by a space, then your full 16-digit Lulu card number. For example: BAL 1234567890123456.
- Send this SMS to ‘51199‘ from your registered mobile number.
- Receive your balance instantly via SMS, showing your current available amount.
5. Via Phone Call / Customer Support
Here are the steps to check Lulu balance by phone call:
- Find the official customer support number for your region.
- Call the number and choose the ‘Balance Inquiry’ option.
- When connected, provide your card number and any requested details.
- The agent will share your current balance with you.
6. Check Lulu Balance at Store or Exchange Branch
To check your Lulu balance at a physical location, follow these steps:
- Visit any Lulu Exchange branch or Lulu Hypermarket counter offering card services.
- Carry your Lulu card and a valid ID, especially for salary or prepaid cards.
- Ask staff to help you check your card balance.
- They may swipe your card and verify your ID before giving you the balance.
- You can also request a mini statement or a printed copy if available.
Lulu Salary Card Balance Check Online
If you’re a Lulu salary cardholder in the UAE, checking your balance online is one of the most convenient options available. You can do this through the official website or the mobile application. Both are designed to give you instant access to your card details. For a complete guide on how to check Lulu salary card balance, follow the steps below:
- Download the Lulu Money app from the Play Store or App Store.
- Open the app and sign in with your registered mobile number.
- Navigate to the ‘Card Services’ or ‘Balance Inquiry’ section.
- Select your salary card, and your available balance will appear on the screen.
Make sure your mobile number is registered with Lulu Exchange to access online features. If not, visit the nearest branch to activate your card and link your number.
Different Types of Lulu Cards
Lulu offers various types of cards, each designed for a specific purpose like shopping, salary, or travel. Below, we have defined each one of them.
Lulu Gift Card
This prepaid card is often given during festivals, corporate events, or store promotions. It lets the holder shop at Lulu Hypermarkets and affiliated stores until the balance is fully used. It’s ideal for gifting family, employees, or friends, but cannot be reloaded once the amount is spent.
Lulu Salary Card / Payroll Card
Designed for UAE-based workers, this card is issued by Lulu Exchange under the country’s Wages Protection System (WPS). Employers credit monthly salaries directly to the card, which can be used for shopping, bill payments, and ATM withdrawals. Those who prefer digital access can check their Lulu salary card balance online through the official app or website.
Lulu Exchange Travel Card
The Lulu Exchange Travel Card is a reloadable multi-currency prepaid card ideal for frequent travelers. It lets users switch currencies without extra fees and use the card internationally for payments or withdrawals. When you have it, you can easily check your Lulu travel card balance and keep track of your spending abroad.
Lulu Shopping Card / Loyalty Card
Linked to Lulu’s in-store loyalty program, this card collects points every time you shop at Lulu Hypermarkets. The balance here usually refers to earned reward points rather than cash. You can redeem these points for discounts, and track them through the Lulu app or in-store kiosks.
Problems & Solutions While Checking Lulu Balance
Sometimes, users may face issues while trying to check their Lulu card balance, but most can be resolved easily.
Invalid Card Number or PIN: This happens when the wrong card number or PIN is entered. Double-check the digits and try again. If the issue persists, contact Lulu Exchange Support to reset or verify your details.
Card Expired or Blocked: Balance checks won’t work if your Lulu Exchange card is expired or blocked for inactivity or security reasons. Visit the nearest branch to request replacement or reactivation.
App Login Errors: Login issues may occur due to incorrect credentials or unverified accounts. Use the “Forgot Password” option or reinstall the app. If needed, contact customer service to reset your account access.
Balance Not Updated After Salary Credit: Sometimes salaries are delayed or not reflected due to system processing. Wait for a few hours and check again. If the balance still does not appear, contact your employer or Lulu Exchange to confirm credit status.
SMS or Website Not Responding: This may happen due to network issues or an incorrect SMS format. Make sure the SMS is sent in the correct format to your registered number. For website issues, try again later or switch to the app method.
FAQs
Final Thoughts
Staying updated on your card balance is a small step that can make a big difference to managing your finances. Whether you use a salary card, gift card, or travel card, doing a Lulu balance check regularly helps you avoid surprises and plan your spending with confidence. With multiple options available online, through apps, SMS, or in person, checking your balances has never been easier. Always use official methods to keep your information secure and accurate.
