If you are facing issues with your Lulu Gift Card, Lulu Exchange Travel Card, or Lulu Salary Card, this page provides official customer care contact information to help you reach their support team quickly.
Whether your card isn’t working, your balance isn’t showing, or you have a general enquiry, the following details will guide you through the process of getting help.
Contact Lulu Exchange Customer Support
These are the official channels provided by Lulu Exchange for general card-related complaints, enquiries, and service issues.
| Contact Method | Details |
|---|---|
| 📧 Email Support | Customer Support: customercare@ae.luluexchange.com General Enquiries: info@luluexchange.com |
| 📞 Phone Support | Customer Service Hotline: 600522204 |
| ⏰ Availability | 24 hours a day – 7 days a week |
What to Include in Your Complaint
To help Lulu Exchange process your complaint or request faster, be sure to include the following:
- Your registered mobile number
- A clear explanation of the issue you are facing
- Any relevant transaction details such as reference number, date, and time
Once your complaint is received, Lulu Exchange typically provides a complaint reference number within one business day, which you can use for follow-up and tracking purposes.
Prefer In Person Support?
If you would like to speak with a customer representative directly, you can visit the nearest Lulu Exchange branch.
To locate a branch and check operating hours, use the official branch locator:
🔗 Lulu Exchange Branch Locator
In-person support is useful for urgent issues, card PIN problems, or ID verification cases.
Contact Sanadak (UAE Only)
If your complaint is not resolved within 15 business days, you have the right to escalate the matter to Sanadak, the UAE’s consumer protection platform for financial services.
| Support Channel | Details |
|---|---|
| 🌐 Website | www.sanadak.gov.ae |
| info@sanadak.gov.ae | |
| 📞 Phone | 800SANADAK (800 726 2325) |
Connect via Social Media
For general queries, news, or updates, Lulu Exchange can also be reached through their social media profiles:
- Facebook: @luluexchange
- Twitter: @luluexchange
- LinkedIn: Lulu Exchange
- Instagram: @luluexchange
Important Notice
LuluBalanceCheck.online is an independent informational website. We are not affiliated with Lulu Group International, Lulu Exchange, or any of their subsidiaries.
All contact details provided above are publicly available or taken from official Lulu Exchange sources and are shared here only to help users find support efficiently.
For all card-related issues, please reach out to them directly using the contact methods listed on this page.